Tuesday Jan 31, 2023

Incident Management - Courtney Nash, Verica

Courtney Nash discusses recent incidents across a variety of systems, what may have caused them, and what the solutions could be, based off of her research. These incidents include Ticketmaster outages, and the recent FAA issues. What could these organizations implement to make these systmes more robust and ensure that problems that customers, and flyers, are experiencing do not occur again.

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